Refund policy

Returns and refunds

1. RIGTH OF WITHDRAWL

You have 14 days from the date you receive your order to withdraw from the purchase agreement and return the purchased products without providing any reason.

To initiate a return, please contact us by email. In response, you will receive individual instructions regarding the return shipment, including the address of the InPost Parcel Locker or InPost Parcel Service Point to which the package should be sent.

The refund will be processed within 14 calendar days from the date we receive your notice of withdrawal. In accordance with applicable law, the Seller may withhold the refund until the returned product has been received or until proof of its return shipment has been provided, whichever occurs first.

2. CONDITION OF THE RETURNED PRODUCTS

The product may only be tried on or inspected to the extent necessary to determine its nature, characteristics, and functionality, just as would be possible in a physical retail store.

The returned product should be sent back in a condition that allows it to be resold and must not show:

  • dirt, stains, or signs of use,

  • odors other than the natural scent of the fibers (such as perfume, cigarette smoke, detergents, or other fragrances),

  • snags, abrasions, tears, holes, loose threads, or damaged seams,

  • pilling, deformation, missing buttons, damaged zippers, or any other damage to the product's construction or finishing elements,

  • evidence of tailoring alterations, shortening, narrowing, widening, or any other modifications made after purchase.

The product should be returned:

  • with all original paper tags attached and undamaged,

  • with all manufacturer-sewn labels intact and not removed, detached, or damaged,

  • in its original protective plastic packaging and, where applicable, in the original paper packaging.

If the original protective packaging has been damaged during opening or storage, please contact us before returning the product. After consulting with the Seller, the product should be properly secured in suitable replacement packaging offering comparable protection. Please do not use packaging that may expose the product to dirt, moisture, or damage during transport.

If the value of the product has been reduced due to use beyond what is necessary to establish its nature, characteristics, and functionality, the refund may be reduced accordingly, in accordance with applicable law.

3. RETURN PERIOD

Consumers have the legal right to withdraw from the purchase agreement and return a product within 14 days of receiving the order, in accordance with:

  • the Polish Consumer Rights Act of 30 May 2014 (as amended),

  • Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights.

4. PRODUCT EXCHANGES

If you would like to receive a different size or model, please return the original product following the standard return procedure and then place a new order.

5. HOW TO RETURN A PRODUCT

Before sending a return, please contact the Seller by email or through the contact form available on our website. Every return receives individual instructions, as the return address may change. Once we receive your request, we will provide all the information necessary to complete your return, including the current return address and, depending on the selected shipping method, either a return code or a shipping label.

After your return request has been submitted, we will send instructions for shipping your parcel via InPost, together with a return code or shipping label (depending on the selected return method), as well as the current InPost Parcel Locker or InPost Parcel Service Point where the parcel should be sent.

Please do not send returns independently to the address shown on the original shipping label or to any other address without prior confirmation from the Seller. As the return collection location may change and returns are processed according to an organized receiving procedure, parcels sent without prior contact may not be collected or may be returned to the sender.

At present, returns are accepted exclusively via InPost.

6. HOW TO SUBMIT A COMPLAINT

To submit a complaint, please complete the complaint form or contact us by email, providing a detailed description of the issue together with clear photographs showing both the product and the reported defect.

Each complaint undergoes an initial assessment. Following this review, the Seller will provide further instructions, including—if necessary—the procedure for returning the product, the shipping address, and any additional information required to process the complaint.

Please do not send products for complaint inspection without first notifying the Seller and receiving return instructions.

If continued use of the product could worsen the defect, increase the extent of the damage, or make the complaint more difficult to assess, please stop using the product immediately and contact the Seller for further guidance.

If you have any questions regarding returns, you can always contact us at desmonts.main@gmail.com or via the contact form available on our website.